Tuesday 19 June 2012

Summer Holiday Notice

Just a short post to let you know that I (Jenna) will be out of the office from Wednesday June 27, 2012 to Sunday July 1, 2012 for a quick summer vacation.

I will be in the office with extended hours Monday the 25th and Tuesday the 26th to accommodate those who need to get in before I'm away. 

Everything will be back to normal as of Monday June 2, 2012.

If you need to get in touch please leave a message. I will be checking messages and returning calls daily.

Email is another good option to get in touch: jenna@bowmanvillemassage.com

If you need to book an appointment, don't forget about our online booking feature which can be found by clicking "Book Online" towards the top of this page.This is available 24 hours a day.

Additional closures for this summer include:
Wednesday August 22 to Saturday August 25
Friday August 31 to Monday September 3 (Labor Day long weekend)

I've had a lot of people ask what I will be up to while I'm off and I still have no idea! Hopefully I will have some good stories to tell once I'm back! In the meantime, I hope everyone enjoys the great weather!

Jenna

Monday 11 June 2012

What to expect at your first visit

Today's blog entry is going to focus on what to expect at your first appointment at the clinic. If you've never had a treatment with a Massage Therapist, or it has been a while, here is a breakdown of what you can expect at your first visit.

Please note that this is general information only, and while it applies to most initial visits it may vary slightly due to individual circumstances.


1) The Health History Questionnaire.  When you first arrive at the clinic you will be greeted at the front desk by your Registered Massage Therapist. The first thing you will be asked to do is fill out a health history questionnaire. This includes some basic contact information (name, address, phone, email etc) and then some health information. Your RMT will want to know if you have any medical conditions that may interfere with your massage appointment or how you will respond to treatment. It is also important that you let your Massage Therapist know if you are taking any medications or have had any recent surgeries or injuries. The health history consists of one and a half pages and will assist us in customizing the treatment to your individual needs and to ensure that Massage Therapy will be safe.

When you book your first appointment you will be asked to arrive at the clinic approximately five minutes early to complete the forms. If you wish to speed up the process you are most welcome to print the form from our website, fill it out in advance and bring it with you. Visit http://www.bowmanvillemassage.com/#!Book%20Online/cu2u and click on the PDF icon to download the file.

It is law that all RMTs maintain health records of each visit and health history for their clients. These are strictly confidential and cannot be released with your written consent. You may view our detailed privacy policy at the clinic for more information.


2) The Interview. After you've completed the forms you will be shown into the treatment room. Here the therapist will go over the forms with you and ask for any clarification or additional information that might be necessary. The therapist will then discuss with you what your goals are. If you are coming into the office as a result of an injury or accident the RMT will ask specific questions about how you injured yourself and how the injury is effecting your daily activities.

The interview is important to gain specific knowledge about each individual client. No one person is the same, and therefore no massage treatment is the same.


3) Assessment. Once the RMT has a clearer idea of what is going on, they will need to do an assessment. This may take anywhere from 5 minutes to 30 minutes (occasionally more) depending on the severity of your injuries or condition. The therapist will let you know what they are going to do before they do it and will ensure that you have consented to any testing needing to be done. Testing usually involves the RMT checking your posture, asking specific questions, feeling muscles, observing range of motion and preforming specialized orthopedic tests.


4) Treatment Planning and Consent. After the assessment has taken place your RMT will explain to you what the recommended course of treatment would be. While RMTs are unable to legally give you a diagnoses, they may tell you what their 'clinical impression' is and how they would like to treat the injury or condition. The RMT will explain the goals and benefits of treatment and any applicable risks or side effects.

The RMT will also discuss how to position yourself on the table and what (if any) clothing should be removed (always optional). Once the treatment plan has been thoroughly explained you will be given the opportunity to ask questions and the RMT will obtain your written or verbal consent.


5) Treatment.   The RMT will then lave the room and give you the chance to undress in private and get set up on the table as instructed. He or she will then knock on the door before entering. The treatment will then take place as was outlined to you in the treatment planning phase.  The therapist will occasionally ask for feedback about pressure and techniques and will let you know when/if you need to make any active movements or change positions. Once treatment is complete the therapist will leave the room, allowing you to dress.


6) Post Treatment. Once you are ready, the RMT will come back into the room ad ask you how you are feeling.  You will be given instructions on what home care to do after your treatment. The RMT will recommend when to come back for a follow up treatment and you will again be given the opportunity to ask any questions. If the RMT feels it is necessary to send you to another health professional they will let you know at this time. You will be offered a glass of water and a chance to rest in the waiting room before you leave, if necessary.


7) Administration.  At the end of the treatment you are walked back to the front desk when you can schedule your next treatment, pay for the session and obtain a receipt. If your insurance company allows RMTs to direct bill, the therapist will request additional information to complete the claim at this point.




All of these steps are required by law and are necessary to enure appropriate and safe treatment.

We recommended (but do not require) that initial visits be at least 45 minutes in length to enable a proper assessment to take place, but also to ensure plenty of time for hands on treatment.