When you book an appointment with us we set aside that time just for you. Last minute cancellations and missed appointments can be very costly to our therapists both in terms of lost income and the loss of another client who could have filled that spot.
We kindly request that if you need to cancel or change your appointment you provide us with at least 24 hours notice. Failure to do so may result in the full fee for your appointment being charged to your account at the clinic.
If you arrive late to your appointment every attempt will be made to ensure that you still receive treatment, however time may be limited to that remaining in your scheduled appointment.
After one missed appointment we require a credit card number on file to hold future reservations.
We thank you for your understanding in this matter.
